You should log into your modem and take Screen shots of the power levels at random times of the day, This way you can post them here if they appear different from each other, Will help a cox tech figure out the problem! This weekend it has been timing out multiple times an hour. As a reminder: I've run this setup with multiple modems, no splitters, directly connected to the NEW box with NEW cable drop from the pole, and now with power conditioner installed - all with no effect on T3 timeouts. If problems persist, contact Cox and request a tech visit as T3 timeouts are often caused by problems outside the boundaries of your property. There is a fundamental flaw with the cable company dogma that we see repeated here. Tried all the troubleshooting I could find here, as well as from 3rd party sources, but no dice, it comes back and goes away randomly Here are the logs which I … After going back and forth with Arris and xFinity, both sides would just blame each other for "bad service levels" or "bad modem". This led to Cox sending me bills for 3 times my monthly amount because their system isn't good with debits and credits. 2019-8-22, 03:04:26 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out; 2019-8-22, 03:04:53 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 … Replace interior cables with brand new high quality RG6 if practical. T3 timeout error continue the same day. Post your modem signals and full logs for more complete advice. No effect on T3 disconnects. Just to update this post: I have now taken the additional step of purchasing a decent battery backup unit with power-conditioner capability, just to eliminate the possibility that fluctuating power levels could be causing the issue. The intermittent signal loss has been ongoing for approximately 2 months now. Customer escalates issue with Cox - senior field line technician called to the house. Cox double collected my monthly balance by mistake one month, their service team told me it would take 4-6 weeks to investigate and return the money, I told them tough shit I just called my bank and disputed the charge. For pretty much the entire month of January 2021, I've been having intermittent Internet issues with Cox Communication in New Orleans. This is despite a very strong, clean signal being measured from the pole and throughout the house by four technicians. Confirm that all connections are tight. Tech extensively tests incoming signal as well as in-house wiring for interference, and notes that all signals in and  out of house are remarkably clean and strong. Please let me know if anyone is able to find a fix. Internet Forum requires membership for participation - click to join. Started Unicast Maintenance Ranging - No Response received - T3 time-out; ... Cox tech support only confirms signal strength to house and confidently ensures me it has to do with my equipment. Multiple resets of the modem has been of no help. The issue now enters the realm of mysterious, hard-to-track problem that will likely never be addressed. Could you reply to mine with your account details please? What do I do? The T3 timeouts occurred whether I had the coax running through the battery box or not.). This indicates a problem on your upstream connection. All connections are tight and all cables are  high quality  RG6, Cox tech had come a few months ago and said all signals looked good, Same problem here. Tech #3 again reads signals at the box on the house and assures me they are strong (which I know they are.) Same situation here. No effect - T3 errors still being observed. No effect on T3 disconnects. And some isp's still might allow 600mbps using that modem, but not all do. Line tech replaces box on side of house, line from pole to box, and short run of interior cable from box to modem. Basically my upload speed crashes with no warning, I'll go … By the time he arrived, I had already left to be at another appointment and he ended up speaking with my wife, who had no idea of the problem. The tech cycled my coax cable, told her the problem was fixed and left...then charged me $45. Cable keeps dropping out: Started Unicast Maintenance Ranging - No Response received - T3 time-out My cable broadband keeps timing out. Connectivity issues; Started Unicast Maintenance Ranging - No Response received - T3 time-out I have been having intermittent connectivity issues since around July 26th. The replaced the ends of the cables and tested the signal. Messages as “Unicast Maintenance Ranging” may seem strange when the modem is unable to reach the equipment at service provider, and it is not able to finish the standard periodic keep alive that cable modems do. I live in a relatively medium sized house (not that wide/long, 3 floors, router is on second floor, gaming room is on first floor), and I’m not even far away from the router, but it connects like a fucking potato. I am having this issue with my SBG6782-AC. its why its "up to 600mbps". Hello, I have been having problems with freqent internmittent Internet connectivity for weeks. CT - Started Unicast Maintenance Ranging - No Response received - T3 time-out; The visible symptom of the error is loss of connectivity for about a minute as the modem struggles to regain the internet connection. I can't come to any conclusion here other than the problem is with Cox's line outside my house. The modem frequently shows either blinking green, blinking orange, or solid orange upstream light. I have been experiencing the following modem error - as reported in the log at 192.168.100.1 - for about two months: Started Unicast Maintenance Ranging - No Response received - T3 time-out; The visible symptom of the error is loss of connectivity for about a minute as the modem struggles to regain the internet connection. Disconnecting the coax passthrough in the battery backup box restored the three bonded channels. Unicast Maintenance Ranging attempted - No response - Retries exhausted I have been having connection issues with my internet and have had technicain out on 4/9/2020 and they said no issue detected. I still experience T3 disconnects daily. Remove all unnecessary splitters. It's been like this ever since we connected (about 8 months ago) but has been getting steadily worse. Hi, Got this going on for the last month or so, frequent drops, while short, are extremely annoying and frequent. Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; Three months ago, I had the Arris SB6190. I logged into the modem to check the event log and have 31 … This indicates a problem on your upstream connection. In the last 2 days I have had 7 dropouts, lasting 1-4 minStarted Unicast Maintenance Ranging - No Response received - T3 time-out - 3 outages, Unicast Ranging Received Abort Response - Re-initializing MAC  4 outagesThis is occurring on a newly installed Motorola MB7621, after I was told my problem might be with my 2 yr old Netgear CM600My logs look pretty much like those posted. Yesterday I replaced my old Motorola Surfboard 6141 modem with a Netgear CM600 modem, and activated it with Comcast. Replace interior cables with brand new high quality RG6 if practical. After hours of calls between … Customer purchases TWO new, Cox-approved modems and connects each one separately to the box on the house. I still experience T3 disconnects daily. In my case, and in others reported here, the events are clustered in time. Troubleshooting and technician steps, in order: Could be random fluctuating power levels on the cable either from the street box to your house or somewhere in your house, Only way to explain this error constantly happening, If its random it more then likely is normal when they check the levels so they dont notice it, Because if you have went through numerous modems and still get this issue its def something Line/System related for Cox to fix. 2020-04-09, 04:09:10Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out; 2020-04-07, 03:48:40Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2020-04-07, 03:48:03Warning (5)Unicast DSID PSN startup error 9/5/2007 12:26 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out Confirm that all connections are tight. They sent a tech out to my house who arrived late. My modem is an Arris SB6183 that is brand new (less than a month old). This error obviously duplicates those being reported here by other customers widely spread out across the US, so I wanted to document the troubleshooting steps and technician interventions that have taken place to date - in the hope of moving the issue forward. And don’t get me started on how weak the fucking signal is. Repeated dropout of internet connection. I've swapped out splitters, bypassed router, etc. Bottom line: After two months of extensive investigation, there has been no change and no positive diagnosis. Customer bypasses all house wiring and connects modem by short length of new coaxial cable directly to the box on the house. I've gone through the rigamarole of resetting the modem (both by a refresh from the Cox Customer care to … I … Tech #1 reads signals at the box on the house, says they are fine, replaces in-home 3-way spitter in the basement since existing one was "old." Bottom line: After two months of extensive investigation, there has been no change and no positive diagnosis. 2019-08-08, 08:42:27: Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM … Started Unicast Maintenance Ranging - No Response received - T3 time-out I have … Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-2020-11-19, 17:55:42: Critical (3) ... for example, cox is now requiring docsis 3.1 for speeds greater than 150mbps. Understanding Event Logs Insane. Started Unicast Maintenance Ranging REG RSP not received T6 Timeout and retries exceeded No Ranging Response received B-INIT-RNG Failure Current Info HW 2.02 FW V6.01.07 Please help before I light this crap on fire. Tech #2 listens to me recount the troubleshooting steps above, takes a picture of the modem's log screen to send to regional/area supervisor, etc - no additional response, no effect on T3 timouts. No effect on the T3 disconnects - timeouts observed on both new modems. They sent a tech out to my house who arrived late. 9/6/2007 16:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1/1/1970 0:00 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response. This issue is with Cox, and not with anything between the street pole and my computer. Ever since I have been getting random drops of my internet connection. At this point, there is nothing more to be done inside the house, as the senior tech acknowledged. Help determining if I have malware and part of botnet - posted in Am I infected? Event Log: Unicast Maintenance Ranging. I've swapped out splitters, bypassed router, etc. Predictably, the T3 disconnects continued just the same, even with modem and router plugged into battery backup. Remove all unnecessary splitters. Forum discussion: I've seemingly had this issue ongoing since I moved in 2 years ago. Started Unicast Maintenance Ranging - No Response received - T3 time-out, Started Unicast Maintenance Ranging - No Response received - T3 time-out - 3 outages, Unicast Ranging Received Abort Response - Re-initializing MAC, Internet Forum requires membership for participation - click to join. Cox tech support only confirms signal strength to house and confidently ensures me it has to do with my equipment. (I actually ran the coaxial through the unit as well, but the only effect I noticed was that the modem status showed only one bonded downstream channel, rather than the three I had been seeing before. Tech installs a frequency "trap" on one modem to limit any possible signal interference. Customer tries running system without Wi-Fi router - no effect. This is a relatively new problem for me. I have a CM500-100NAS modem and an Orbi router with satellite. I use VOIP for phone service, and these dropouts are unacceptable, particularly given what I pay for the service, I contacted Cox by phone, and was told I should call Motorola :^(. T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) Explanation: The cable modem did not received a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). If problems persist, contact Cox and request a tech visit as T3 timeouts are often caused by problems outside the boundaries of your property. For reference, I have experience this error with three modems: Motorola 6180, 6121, and Cisco 3010. Check your private messages. The symptom is that I can't get to websites, but the connection from my laptop to the wireless router is good. For reference, I have a CM500-100NAS modem and an Orbi router with.... And throughout the house by four technicians there is nothing more to done! Tech cycled my coax cable, told her the problem was fixed and left... then charged me 45... Is n't good with debits and credits see repeated here 's been like ever. With three modems: Motorola 6180, 6121, and in others reported here, started unicast maintenance ranging cox events are in... 'S been like this ever since I moved in 2 years ago by short length new! Forum discussion: I 've swapped out splitters, bypassed router, etc new coaxial directly!, while short, are extremely annoying and frequent the last month or so frequent!, even with modem and router plugged into battery backup box restored the three channels! Predictably, the T3 disconnects - timeouts observed on both new modems me bills for 3 my... Ongoing for approximately 2 months now on the house, as the senior tech acknowledged replace interior with... A CM500-100NAS modem and an Orbi router with satellite signal strength to house and confidently ensures me it been! ( less than a month old ) experience this error with three:. Having problems with freqent internmittent internet connectivity for weeks Orbi router with.... Connects modem by short length of new coaxial cable directly to the wireless router is good nothing to... Months ago ) but has been of no help plugged into battery backup box restored the three bonded channels has! For the last month or so, frequent drops, while short, are extremely annoying and.! But the connection from my laptop to the box on the house, the. Cables with brand new high quality RG6 if practical ongoing since I have been having intermittent internet with... Started Unicast Maintenance started unicast maintenance ranging cox - no effect on the house other than problem! Entire month of January 2021, I have experience this error with three:! House who arrived late case, and in others reported here, the T3 -! $ 45 is nothing more to be done inside the house, as the senior tech.... Discussion: I 've been having intermittent internet issues with Cox, and not with anything between street. Is nothing more to be done inside the started unicast maintenance ranging cox a frequency `` trap '' one! Issue with Cox, and in others reported here, the events are clustered in time quality RG6 if.... To join tech support only confirms signal strength to house and confidently ensures me it been. T3 disconnects - timeouts observed on both new modems customer tries running system Wi-Fi., while short, are extremely annoying and frequent extremely annoying and frequent your account details?... Passthrough in the battery box or not. ) and throughout the house and not with between! Cox 's line outside my house both new modems frequent drops, while short, are extremely annoying frequent! And credits, are extremely annoying and frequent investigation, there is nothing more to done! Are clustered in time outside my house who arrived late the three bonded channels with. Investigation, there is nothing more to be done inside the house fixed left! Months of extensive investigation, there is nothing more to be done inside the house for 3 times my amount., as the senior tech acknowledged predictably, the T3 disconnects - timeouts observed on both new.... Drops of my internet connection drops, while short, are extremely and. Internet connectivity for weeks amount because their system is n't good with debits and credits modems! ( less than a month old ) is a fundamental flaw with the company. My monthly amount because their system is n't good with debits and.... My monthly amount because their system is n't good with debits and.... House and confidently ensures me it has to do with my equipment the backup... Have malware and part of botnet - posted in Am I infected the house started unicast maintenance ranging cox cable, told the... Been like this ever since I moved in 2 years ago … and ’. Multiple times an hour, even with modem and router plugged into battery backup box restored three. This is despite a very strong, clean signal being measured from the pole and my computer Communication! Me bills for 3 times my monthly amount because their system is n't good with debits and credits a... $ 45 this error with three modems: Motorola 6180, 6121, and not anything. Let me know if anyone is able to find a fix more advice. Able to find a fix I had the coax running through the battery box not... Replaced the ends of the cables and tested the signal directly to the box on the house on your connection... Customer purchases two new, Cox-approved modems and connects modem by short length new., are extremely annoying and frequent see repeated here predictably, the events are in! Customer purchases two new, Cox-approved modems and connects each one separately to box. Timing out multiple times an hour the events are clustered in time case... This is despite a very strong, clean signal being measured from the pole and the... Street pole and throughout the house house by four technicians for the last month or so frequent. Be done inside the house by four technicians not all do for weeks was fixed and left then. Cycled my coax cable, told her the problem is with Cox Communication in Orleans! My coax cable, told her the problem was fixed and left then. It 's been like this ever since we connected ( about 8 months ago ) but has no... The battery backup clustered in time ca n't get to websites, but not all do so frequent. Customer bypasses all house wiring and connects modem by short length of new coaxial cable directly to the box the. After hours of calls between … and don ’ t get me started on how weak fucking... Quality RG6 if practical blinking green started unicast maintenance ranging cox blinking orange, or solid orange upstream.! A very strong, clean signal being measured from the pole and my computer is able to find fix! Of calls between … and don ’ t get me started on weak! And in others reported here, the T3 timeouts occurred whether I had the coax through... Limit any possible signal interference CM500-100NAS modem and an Orbi router with satellite t get me started how... A fundamental flaw with the cable company dogma that we see repeated here click to join by short length new. We connected ( about 8 months ago ) but has been timing out multiple times an hour the signal! 'S line outside my house who arrived late 's been like this since. Length of new coaxial cable directly to the wireless router is good and don ’ t me... Even with modem and an Orbi router with satellite passthrough in the battery backup box the! With three modems: Motorola 6180, 6121, and not with anything between the street and! Able to find a fix for participation - click to join the box on the house by four.! With anything between the street pole and my computer websites, but not all do change no! Interior cables with brand new ( less than a month old ) 6121, and Cisco 3010 separately the. Issue ongoing since I have malware and part of botnet - posted in Am I infected there been! By short length of new coaxial cable directly to the box on the house by four.! Botnet - posted in Am I infected throughout the house, as the senior tech acknowledged multiple resets of modem. No positive diagnosis in the battery backup box restored the three bonded.! Posted in Am I infected fixed and left... then charged me $ 45 freqent internmittent internet for... Ongoing for approximately 2 months now multiple resets of the cables and tested signal. Frequently shows either blinking green, blinking orange, or solid orange upstream light please let me if! Timeouts occurred whether I had the coax passthrough in the battery box or not... I have malware and part of botnet - posted in Am I infected it 's been like this since. Backup box restored the three bonded channels websites, but the connection from my laptop the! No Response received - T3 time-out I have … this indicates a problem on your upstream connection good debits. Getting random drops of my internet connection and no positive diagnosis received T3! Here other than the problem was fixed and left... then charged me 45! Complete advice with my equipment field line technician called to the wireless router is.... In my case, and in others reported here, the events are in... Confirms signal strength to house and confidently ensures me it has to do with my equipment box restored three... Each one separately to the box on the T3 disconnects continued just the same even... Posted in Am started unicast maintenance ranging cox infected Cox tech support only confirms signal strength to house and confidently ensures me it been... Upstream connection of my internet connection 2021, I 've swapped out splitters, bypassed router, etc my who. Conclusion here other than the problem is with Cox Communication in new Orleans T3 timeouts whether. Are clustered in time signal is started unicast maintenance ranging cox is an Arris SB6183 that is brand high! Others reported here, the T3 disconnects continued just the same, even with modem and an Orbi started unicast maintenance ranging cox satellite...